Winslow Arizona Police Communications Supervisor Position

Police Communications Supervisor

Position Title: Police Communications Supervisor
Department: Police
Reports To: Police Lieutenant
Salary Grade: 53
FLSA Status: Non-Exempt
GENERAL PURPOSE
Supervises, monitors and directs the work activities of dispatch staff, programs and processes as law
enforcement and fire dispatching duties are performed. Assumes responsibility for analysis of
emergent events and appropriate responses during assigned shifts.
Under supervision of the Police Lieutenant, employees of this classification are responsible for
understanding and utilizing interactive sophisticated communications technology. The incumbent is
expected to handle all communications technical and event related, employee problems and issues
associated with a shift; and provide supervision for and work direction to dispatch staff. Employees
of this class also perform the duties associated with an Emergency Communications Specialist such
as receiving and properly processing all Police, Fire, EMS, 911, and other emergency calls as
required by the circumstances of each situation. Work is reviewed through observation, monitoring
of operations, feedback from citizens and field officers, evaluation, and analysis of reports and
records. Per Section 3.20.010 of the Winslow Municipal Code, this position is a tentative “At-Will”
appointment and subject to a probationary period of six (6) months from the date of hire. Upon
successful completion of a probationary period, a non-management employee shall be granted
regular status in the classification in which the probationary period is served.

SUPERVISION EXERCISED
Supervises dispatch staff.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be
assigned.
Provides respectful, excellent customer service to all partners, users, community members, coworkers
and other public safety organizations as interactions occur. Upholds this principal in daily
practices and conveys this standard of service to subordinates.
Supervises, monitors and directs the activities of dispatch staff during an assigned shift. Assures that
proper procedures, techniques and policies are followed.
Monitors subordinates for work attendance, positive and negative work performance. Produces
related documentation (Personnel Performance Records, personnel evaluations, investigations,
memorandum and/or reports) as required. Recommends recognition for exceptional performances
and discipline for contrary or negative actions.
Meets regularly with subordinates to identify strengths and weaknesses in performance and provide
counseling toward career goals. Investigates acts of employee misconduct or poor performance.
Prepares documentation and recommendation for formal discipline when warranted. Provides input
and information related to training and training program(s). Monitors and observes trainees/trainers,
assesses training for effectiveness.
Prepares shift schedules, approves overtime, and coordinates shift assignments and attendance to
meet the staffing needs of the Communications Center.
Reviews shift activities at the end of each shift with the on-coming staff to ensure accurate exchange
of information and consistency in responses.
Prepares Personal Performance Record entries to document work performances. Meets with
subordinates to review work performance and plan for training and/or cross training requests.
Conducts disciplinary actions as indicated. Identifies and recommends recognition for exceptional
performances.
Is responsible for Training Program, including phase information, training modules, check lists,
daily observation reports, trainer’s guidelines, classroom curriculum, EMD program and all
associated material for law enforcement and fire dispatcher training. Is responsible for teaching or
assigning training modules and/or classroom curriculum. Is responsible for actions of trainers during
training process. Acts as a trainer as is indicated. Reviews employee performance and training
needs, identifies recommendations continued dispatcher training, such as seminars, schools, and
workshops.
Understands, utilizes and directs the operation of sophisticated interactive technical communications
technology, software and equipment that support a 24x7 Communications operation including law
enforcement and fire radios, 911 telephone system, Computer Assisted Dispatching/Records
Management System - CAD/RMS (and other software applications), ACIC/NCIC file functions,
printers and voice data recording devices. Works in conjunction with technical staff and vendors to
maintain the equipment including identifying, trouble shooting, reporting and overseeing repair,
update or exchange of malfunctioning equipment, software or database accesses.
Evaluates applications for dispatch positions. Completes matrix work and interacts with Police
Lieutenant to schedule interview processes. Participates in final selections.
Demonstrates continuous effort to improve operations through interactive teamwork with partnering
agencies, users and customers by assuring that proper procedure, technique and policy are followed
for all operations during assigned shift.
Works in conjunction with team members and the Police Lieutenant to identify, develop, update and
maintain operational, procedural and training manuals or product. Participates in identification and
development of short and long range goals and five-year planning.
Receives, initiates and investigates citizen, partnering agency, user and internal complaints.
Prepares written report of findings and recommendation documents utilizing correct English,
spelling and grammar. Participates in the management of all associated outcomes.
Fulfills the duties of dispatch staff as needed or indicated.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
1. Minimum Education and Experience
a. Associates degree or two years of college level coursework.
b. Five (5) years’ experience as an Emergency Communications Specialist.
c. Two years of formal supervisory experience (to include hiring/disciplinary
actions/performance evaluations, etc.) OR two years of informal supervisory experience (to
include assisting with supervision of employees, directing the work of others, leading
teams, chairing a committee, or other related experience).
d. Or any combination of education, experience, and training equivalent to the above
Minimum Requirements.
2. Desired Knowledge, Skills and Abilities
a. College coursework in the area of criminal justice, fire science, business or public
administration, or other a related field.
b. Must recognize and accept the expectation of ethical and law abiding behavior in both
professional and personal life, as an example to the public you serve.
c. Must possess, or obtain upon employment, a valid Arizona driver’s license.
d. Regular attendance is an essential function of this job to ensure continuity.
e. Ability to establish and maintain successful working relationships with internal
employees, those of partnering agencies, other Public Safety personnel, and other
agencies as are interacted with in the course of work.
f. Considerable knowledge of law enforcement, Fire and EMS communications procedures.
Understanding of the jurisdictional responsibilities of local, state and federal agencies.
Ability to convey this information effectively to ensure smooth delivery of services.
g. Advanced operational knowledge of the 911 telephone system, law enforcement, Fire and EMS
two-way radio channels, CAD/RMS and related software systems, ACIC/NCIC file functions,
and other communications equipment utilized in the communications center. Ability to direct
others in the proper operation and maintenance of all communications equipment.
h. Ability to demonstrate effective management and crisis management techniques while
providing work direction of dispatch staff working in a high stress environment
processing emergency requests for service or information.
i. Ability to communicate clearly and concisely, orally and in writing. Ability to maintain
the confidentiality of all public safety related matters
PHYSICAL DEMANDS: The physical demands described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
1. The employee is required to see, sit, talk and hear.
2. The employee is required to stand, walk, use hands to finger, handle, feel or operate
objects, tools, or controls, and reach with hands and arms.
3. The employee is required to sit for long periods of time.
4. The employee must be able to work under high stress situations.
5. The employee must be able to work shifts.
WORK ENVIRONMENT: The work environment characteristics described here are representative
of those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
1. Work is performed primarily in an office setting.
2. The noise level is usually quiet to moderate
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific
statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the
employer as the needs of the employer and requirements of the job change.
September 11, 2017